SHIPPING & RETURNS

SHIPPING POLICY

Shipping Coverage

We proudly ship our survival bags and emergency kits across Canada, ensuring customers from British Columbia to Newfoundland are prepared for any situation.

Shipping Rates & Fees

Shipping rates are calculated based on package weight, size, and destination. Since our survival kits range from 8 lbs to 40 lbs and measure 3ft x 2ft x 2ft, shipping fees may vary.

🔹 Flat-Rate Standard Shipping (5-10 business days): Starting at $XX
🔹 Expedited Shipping (2-5 business days): Starting at $XX
🔹 Remote & Northern Locations: Additional shipping fees may apply

Shipping costs will be calculated at checkout.

Processing & Delivery Times

Orders are processed within 1-3 business days after payment confirmation. Delivery times depend on your location:

📍 British Columbia & Alberta – 3-5 business days
📍 Prairies & Ontario/Quebec – 5-7 business days
📍 Atlantic Canada & Remote Areas – 7-10 business days

Note: Extreme weather or high order volumes may cause slight delays.

Shipping Carriers

We ship via Canada Post, UPS, Purolator, and FedEx for reliable and secure delivery. A tracking number will be provided once your order is shipped.

Oversized & Heavy Packages

Due to the large size and weight of our survival kits, some deliveries may require a signature upon receipt. Ensure someone is available to accept your package.

Damaged, Lost, or Delayed Shipments

If your package arrives damaged or missing items, please contact us within 48 hours with photos of the damage. If your order is lost or significantly delayed, reach out, and we’ll work with the carrier to resolve the issue.

RETURNS / REFUNDS & EXCHANGE POLICY

Please be aware of the following policy regarding returns and refunds:

✅ Quality Assurance

Each item in your order has been meticulously hand-picked, packed, and thoroughly inspected for any flaws, damage, or defects (both minor and major — structural or aesthetic) before shipment. We ensure that only items in brand new, perfect condition are included in your package. This rigorous quality control process is in place to eliminate the risk of receiving defective products.

🚫 No Returns or Refunds

Due to the comprehensive nature of our quality assurance process, and the fact that all items leave our facility in perfect condition, we do not accept returns or offer refunds under normal circumstances.

NOTE: See exception for Klarna orders below.

📦 Shipping Damage

We use eco-friendly, protective packaging to ensure your items arrive intact. However, once your package has left our care, we are not responsible for any damage that may occur during shipping. We recommend contacting the shipping carrier directly if damage occurs in transit.

💳 Klarna-Financed Purchases (Exception)

In accordance with Klarna’s policy and consumer protection standards, any purchases made using Klarna as a payment method are eligible for a return, 14 days from the date of delivery of the item'(s).

Please note:

This applies only to Klarna-financed transactions.
Items must be unused and in original condition to qualify.
Customers are responsible for return shipping unless otherwise stated.

This is the sole exception to our standard no-return policy, and is enforced in compliance with Klarna’s terms.
For Klarna orders, refunds (not store credits) will be issued to the original payment method after item inspection.

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.
We appreciate your understanding and support. If you have any questions or concerns, please don’t hesitate to contact us.